Shipping and Returns Policy
All orders will be fulfilled and leave our warehouse within 7-14 business days from the date they are placed. Orders received after 2 PM on Friday will be treated as received on Monday. Please allow 7 to 14 business days for the order to arrive once shipped from our warehouse in Serena, IL.
Second City Swag, LLC uses USPS for shipping. Items weighing more than 15 ounces will automatically be shipped priority mail. Priority mail has a shipping time of 2-3 days once received by the post office. Shipping rates vary from $3.99 to $12.99 depending on the weight of the item(s) being shipped. Handling fees are included in the shipping rates previously mentioned. Second City Swag, LLC reserves the right to change shipping rates at any time.
Refunds and Returns
Your satisfaction is important to us. If for any reason you are not satisfied with your purchase, we encourage you to return or exchange the product. You have 14 calendar days from the day you received the item(s) for a return or exchange. To be eligible for a full refund or exchange, the item must be unused and in the same condition you received it.
We pride ourselves in offering the highest quality jewelry, however, we know that sometimes things can happen. We guarantee our jewelry for 30 days from the day you receive the item(s). If for any reason your piece breaks or becomes damaged in this time frame, we will be happy to provide a refund or exchange the item to the best of our ability. Please be aware that some of the pieces found in our reveal products are one of a kind and it will be difficult to initiate an exchange.
We cannot accept returns on used or unused body fragrance items such as bath bombs, scrubs, or lotions, however, if you receive a damaged candle or if jewelry inside a bath bomb or candle is damaged, we will be happy to initiate an exchange.